Teller I (Part Time)

Summary:

Provides prompt, efficient, and friendly services to clients.  Performs a variety of tasks such as processing business and consumer transactions, including at times heavy cash handling responsibilities.

Essential Duties and Responsibilities:

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.

• Responds to clients’ needs and inquiries in a courteous and friendly manner

• Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering

• Refers customers to an internal team of experts when additional financial goals and needs are recognized

• Educates clients on bank technology, such as mobile and online banking, ATM and ITM

• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks

• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations

• Assist in opening and closing the branch, following procedures set by corporate security

• Performs other miscellaneous duties as assigned

Qualifications:

• Strong math and problem solving skills

• Excellent interpersonal and customer service skills with the ability to cross sale products and services

• Must maintain confidentiality of client transactions and bank records

• Team-oriented, possess a positive attitude and work well with others

• Strong oral and written communication skills

• Ability to operate standard office equipment, such as, computer work stations, calculators, and copier

• Ability to prioritize; handle multiple tasks; and work independently

• Strong organizational skills and detail-oriented with high degree of accuracy

• Willingness to travel to other locations as necessary for branch coverage. 

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School diploma or equivalent required

• Customer service experience required

• Experience working in an environment with individual and team goals preferred, one year of cash handling experience preferred

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel.

• Google Suite

• IBS 

• Salesforce 

Certificates, Licenses and Registrations:

• None