Library Associate III – Reference & Adult Services
MUST APPLY ONLINE AT:
https://kirkwoodpubliclibrary.bamboohr.com/careers/54
Kirkwood Public Library
September 2025
FLSA Classification: Part-time, Non-Exempt
Position: Library Associate III – Reference & Adult Services
Reports to: Manager of Reference & Adult Services
Job Purpose: Answer questions from the public by researching and citing articles and wowing them with the data you find. Know all the best places to find answers to questions. Provide education and training to the public through events you plan with community partners and other librarians. If you can do this while providing amazing customer service, we’d love to hear from you.
Current Schedule is Mondays 12:45PM – 9:15PM, Tuesdays 8:45AM – 12:45PM, Wednesdays 8:45AM - 12:45PM, Thursdays 8:45AM - 5:15PM. One Sunday per month 12:45PM - 5:15PM (first Sun would be Oct 19th).
Skills & Tasks:
Run the Reference Desk (i.e. opening, closing). Assist our community with a range of information needs & questions, including use of our library catalog, public computers, databases, and making reading suggestions. If we don’t have what they need? Help them find it another way!
Get certified as a passport agent through training from the Department of State, and help people meet their travel goals & needs. You must meet all the qualifications of becoming a passport acceptance agent (read section C).
Develop, organize, and present events in the Library and in the community that represent all backgrounds.
Assist in the selection of books, movies, music, etc to be added to the library’s collection. Assist in retiring items that may be in poor condition or replace things that need to be updated.
Marketing! At small libraries we create our own buzz! Do you know Canva or want to learn? Awesome, you’ll hop right in creating flyers and digital content to post to Facebook, Twitter, Instagram...you name it, we’ve got it.
Perform other duties as assigned (this could be jumping in to help customer service, home borrowing services, collecting data at programs, and more!).
Qualifications:
- Required: previous library or customer service experience.
- Required: attention to detail
- Professional level internet searching skills & curiosity to find the right answer
- The ability to help others use Windows computers, not just know how to use them yourself
- Strong customer service skills; communicate with the public in a professional manner in person and over the phone
- Willingness and ability to learn new technologies available in the library and the ability to translate that knowledge to the public and other staff members
- Ability to manage projects and events on your own (includes creating, promoting, facilitating, evaluating)
- Ability to complete tasks with or without reasonable accommodations.
Benefits: PTO accrual starting Day 1. EAP (Employee Assistance Program) and ability to get a Kirkwood Recreation Station Employee ID available to all employees.
